miércoles, 5 de mayo de 2010

AUSTRALIA

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The first inhabitants came from South Asia to Australia about 50,000 years ago. In the 17th century it belonged to Portugal, then to New Holland and in 1770 the Captain Cook claimed the island for Britain. In 1778 Australia became a penal colony what brought some criminals into the country.
Twelve years later the first free settlers started to come into the island and finally in 1901 Australia becomes a nation.

Australia defines itself as a multicultural country. It is a melting pot in which around 20% of the population is foreign born and 40% have mixed cultural origins. Since 1945 around 6 million foreign settlers and 600,000 refugees entered the country. The country has lots of programs in order to enable the positive integration of those foreigners into the society.

There have been some immigration policies that have shaped Australia’s present:
From 1901-1973:
- White Australia Policies: They only accepted people coming from Europe
- New policy accepted “distinguished” non-European People
Today:
- Humanitarian Stream: Refugees; the importance of reuniting families
- Skill Stream: Contribution to Australia’s development.

But besides all the Multiculturalism Australia prays and besides the “embracing diversity culture” there is an (commonly) untold history about aborigines’ discrimination. It looks like Australia loved multicultural societies… as long as they came from abroad… The history of “The Stolen Generation”

Aborigines and half-caste Childs were removed from their families to receive a “proper” education, get a better future and keep the purity of the white race. The removals occurred approximately between 1869 and 1970.

1869: The Victorian Board for the Protection of Aborigines is established. The Board allowed the Governor to order the removal of aborigines Childs to a reformatory or to industrial schools. The Board was able to remove children from station families and send them to dormitories. Similar legislations were accepted in other colonies such as New South Wales (1883), Queensland (1897), Western Australia (1905) and South Australia (1911).
1897: The Aboriginal Protection and Restriction of the Sale of Opium Act: It allowed the “chief protector” to remove aborigines from reserves. The power was held by the Director of Native Welfare (1939-1971), he was the legal guardian for all aboriginal children, and it didn’t matter if their parents were living or not.
1905: Western Australia Aborigines Act: Under it, the Chief Protector became the legal guardian of every Aboriginal and Half-Caste child under age 16. The rules that were governing the Aboriginal employment were laid down.
1911: South Australian Aborigines Act: the Chief Protector became the legal guardian of every Aboriginal and Half-Caste child under age 21; he can also control where the child lives.
1915: The NSW Aborigines Protection Board is given powers to remove Aboriginal children without a court hearing.
1994: “Going Home” Conference: It was held in Darwin where around 600 people that were removed since childhood met to share experiences, tell their history and talk about the effects the policy had on Aboriginal people.
1995: National Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from Their Families, it is established to examine the effects of separation and identify possible solutions and find justification for any compensation.
1997: Bringing Them Home Report: It made recommendations, possible compensations and an apology to Aborigines. The Report made several key findings; one of the most shocking ones was that the removal of indigenous people continued.
The State Governments of Australia formally apologize to Indigenous People.
1998: Inaugural “sorry day”; it offered the community the opportunity to be involved in activities to acknowledge the impact of the policies of forcible removal on Australia's Indigenous populations. The day has been an event since then.

Finally in the year 2008 the Australia’s Prime Minister Kevin Rudd offered a formal apology to Aboriginal people.

QUESTION

When removed from their families, the children were prepared for “a better life”, how is that true or false when considering different perspectives?


Considering it from the perspective of the Aborigines it was completely false, because they were being removed from their families, preventing those kids from receiving love and growing in a real family. Kids became orphans that were imposed with rules, education and religion they didn’t knew. From their perspective (aborigines) they were not doing anything wrong so there was no reason at all for “kidnapping” their children. As one of the girls in the movie said, they were “sick” people that were doing nothing more than stealing their freedom and their essence.

From the perspective of the white people, they were right, they were providing a better future for the Aboriginal and half-caste children. They were giving the kids a place to sleep, food, clothes and they were being taught about all the good things a person needs to know to have a good future such as speaking English, praying to God and eating properly. The white people were truly convinced about the importance of mixing native children with white people in order to eliminate all that background that made aborigines an “inferior” ethnicity.


BIBLIOGRAPHY
Stolen Genrations Timeline. Available at: http://creativespirits.info/aboriginalculture/politics/stolen-generations-timeline.html
Movie: Rabbit Proof Fence

EUROPE

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The firsts steps towards the creation of the European Union began in 1951 with the creation of the European Coal and Steel Community, signed by six countries: France and West Germany, Italy, Belgium, Luxembourg and the Netherlands. In 1953, “The Six” signed the Treaty of Rome which consisted in two treaties that established the European Economic Community and the European Atomic Energy Community. Through the years the European Community got enlarged with more countries belonging to the Community.
In 1986 the European Union flag started to be used and in 1993 the Treaty of Maastrich was signed, this Treaty was the origin of the European Union as we know it today.

Today the European Union has 27 State members; the Union is the first economy in the world with a GDP of € 12276.2 bill; it has a population of 495 million people and has 23 official languages, with German being the most common native language.
Nowadays Croatia, Yugoslavia, the Republic of Macedonia and Turkey are candidates to enter the European Union.

Turks migration to Germany

Germany is the fourth economy in the world and the first one within the European Union, it has a population of about 80 million people and it is the world’s third destination for migrants. It is a Christian country with 64% of its population belonging to this particular religion.

The relationship between Germany and turkey goes back to the 18th and 19th century. During the First World War both supported each other, but the problems started in the postwar period mainly because huge migrations for Turkey to Germany. Turks lack of qualified hand labor but they got official work permission in 1971. By 1973 of all the Turkish that were living in Western Europe, around 80% were established in Germany.

If we oppose the German perspective towards Turks to a real analysis it is possible to see that Germans have negative feelings towards immigrants; but the real situation is that those migrants don’t have much aggregate on native wages and employment. From the German perspective immigrants create a burden for the public budget; a good analysis could show that Turkish population has the characteristic of being very entrepreneurial people bringing new business ideas. German population sees Turks as a threat to their employments, but it is possible to see a great Turkish participation in the house, car and stock market; it is said that Turks spend even more than native Germans.

Most Turks don’t have a diploma because of the language, but they say it is not the only barrier for Turkish population. Turks are very linked to traditions, they won’t deeply embrace German culture what creates a clash of cultures. Turks immigrants brought to Germany their own religious rituals causing the cityscapes to change mainly because of Mosques and Islam cemeteries.

It is possible to say that the actual situation in Germany with the Turks is the result of the evolution of 400 years of close relations between both cultures.




QUESTION

There is a current discussion around the existence of the co-determinism principle in Germany. Select, define and explain 3 arguments in favor and 3 against such principle.


Co-determinism is a German principle that states that employees should participate in the company’s decisions. Co-determinism means that firms are run jointly by the owners and the unions, giving them equal rights as the owners in the management. It was created as an initiative from the unions of coal and steel industries, the two most powerful unions in the country; they wanted to create a way “to prevent any future industrial baron from using the great mines and steel mills as the basis for a new German war party” (Co-Determinism System German Labor Weapon. The Milwaukee Sentinel. 4th August, 1953)

Arguments in favor:
· It promotes social integration and is highly motivating: As workers know they will be part of the decision making process and what they decide will also affect their future, they will feel motivated to do their best. By bringing into the table owners and union workers together they are promoting integration, the exchange of ideas and different ways to create opportunities and solve problems.
· Corporate policy making will deteriorate: It means that those rules imposed by managers without much knowledge of the workers situation is becoming to an end under Co-Determinism because if workers have the right to vote and the right to make decisions, they will have the needed knowledge of their situation and provide the proper knowledge to create proper solutions that leads to a policy making that goes along with real situation.
· Elimination of the system will do nothing to improve the quality of the supervisory boards: Removing union workers from the Boards does not necessarily means that quality will improve, in some cases it could mean a drawback because union workers bring ideas from a totally different perspective that needs to be taken into account because they are the ones that really know how the company works.

Argument against:
· More flexibility is needed in the globalized world: Union workers will try their best to protect their interest and will put some barriers for decisions that a company needs to take in order to grow in the long term.
· Bureaucratic model that no longer has place in the system: That model was created under a completely different situation; now that times have changed models need to evolve in order to be successful in today’s world.
· German industry is stable enough to do without co-determination: As said before that model was created under a specific situation that no longer exists and now that the world has become a different place the same solutions of long time ago does not apply. German industry does not need to be prevented from war but it does need a more flexible environment and co-determination is putting a barrier to it.


BIBLIOGRAPHY

Images from http://www.gettyimages.com/

Co-Determinism System German Labor Weapon. The Milwaukee Sentinel. 4th August, 1953


Explain what Islamic Banking is and its background.

Islamic banking is a banking system that follows the Islamic rules (Shari'ah) and principles which emphasize in moral and ethical values. The system was formed in the late 20th century when a group of Islamic banks were created to provide an alternative to Muslims, but it is important to say that these banks can be used by non-Muslim people as well. Islamic banks have the same purposes as the non Islamic banks, but they differ because the first ones comply with the rules of Shari’ah.
The main source for Islamic Banking is The Koran, followed by the sayings of Prophet Muhammad; in case that a problem does not find the solution in these two sources, a group conformed by scholars, independent reasoning of an Islamic scholar and custom must reach a consensus to provide the needed rules.

It is said that Islamic banking began with Prophet Muhammad himself, when he acted as an agent for the trading operations of his wife; but it was not until late 20th century that the Islamic Banking really developed when in 1963 the first Islamic bank free of interests started operations in Egypt.


What are the key principles of Islamic banking?

· Investments should be done in permissible activities
· Investments must be approved by and independent Shari’ah supervisory board in order to ensure that the investment is completely adhered to Shari’ah principles. If a deviation occurs, the business practice must be penalized; in Islamic finance penalties must be paid to charity.
· Investments with interests, gambling and speculation are prohibited because they are considered as exploitation.


Islamic law forbids institutions from charging interests on loans. How do they make profits when lending money?

§ Safekeeping (Wadiah): The person places the money in a bank and the bank guarantees to return the money anytime the person wants it. The bank may charge the person a fee for looking after his money and the bank may also pay gifts (hibah) to the person.

§ Profit Sharing (Mudharabah): It is a profit sharing arrangement between an entrepreneur and an investor. The investor will supply the entrepreneur with funds for his business venture and gets a return on the funds he puts into the business based on a profit sharing ratio that has been agreed earlier. This principle can be applied to Islamic banking operations in 2 ways: between a bank (as the entrepreneur) and the capital provider, and between a bank (as capital provider) and the entrepreneur. Losses suffered shall be borne by the capital provider.

§ Deferred Payment Sale (Bai’ Bithaman Ajil): A person picks an asset he would like to buy. The person asks the bank for a deferred payment sale and promises the bank to buy the asset from the bank at a mark-up price. The bank buys the asset and gets the ownership of it. Then the bank sells the good to the person at the established mar-up price. The person pays the price in installments over a period of time.

§ Cost Plus (Murabahah): this transaction involves the sale of goods at a price which includes a profit margin agreed by both parties. However, the seller must let the buyer know the actual cost for the asset and the profit margin at the time of the sale agreement.

§ Joint Venture (Musyarakah): refers to a partnership or a joint business venture to make profit. Profits made will be shared by the partners based on an agreed ratio which may not be in the same proportion as the amount of investment made by the partners. However, losses incurred will be shared based on the ratio of funds invested by each partner.

§ Hire Purchase (Ijarah Thumma Bai’): it is normally used in financing consumer goods especially motor vehicles. There are two separate contracts involved: Ijarah contract (leasing/renting) and Bai’ contract (purchase).

Explain the concept of ethical investments under Islamic law. Who is to determine whether an activity is allowed or not?

Ethical investments under Islamic law are all those permitted by the Shari’ah, those who does not go against Shari’ah principles.

All Islamic banks have set up Shari’ah Committees to guide them on Shari’ah matters and to make sure that they function in a manner that is in line with the Shari’ah. In addition, the advice of the Shari’ah Advisory Council which is the highest Shari’ah body can be sought to ensure uniformity in views and practices. The members of the Shari’ah Committees and the Shari’ah Advisory Council are academicians and Shari’ah experts in Islamic banking and finance. The Supervisory Board must be comprised of at least three Shari’ah scholars with specialized knowledge of the Islamic laws for transacting.

How does Islamic banking influence the economy in the Middle East?
“Islamic banking is an instrument for the development of an Islamic economic order.” (www.islamic-banking.com).
  1. "While permitting the individual the right to seek economic well-being, Islam makes a clear distinction between what is halal (lawful) and what is haram (forbidden or unlawful) in pursuit of such economic activity. In broad terms, Islam forbids all forms of economic activity, which are morally or socially injurious."
  2. "While acknowledging the individual's right to ownership of wealth legitimately acquired, Islam makes it obligatory on the individual to spend his wealth judiciously and not to hoard it, keep it idle or to squander it."
  3. "While allowing an individual to retain any surplus wealth, Islam seeks to reduce the margin of the surplus for the well-being of the community as a whole, in particular the destitute and deprived sections of society by participation in the process of Zakat (a tax on wealth that is distributed to the needy)."
  4. "While making allowance for the ways of human nature and yet not yielding to the consequences of its worst propensities, Islam seeks to prevent the accumulation of wealth in a few hands to the detriment of society as a whole, by its laws of inheritance."
  5. "Viewed as a whole, the economic system envisaged by Islam aims at social justice without inhibiting individual enterprise beyond the point where it becomes not only collectively injurious but also individually self-destructive."

(taken from http://www.islamic-banking.com/)



Based on your research and knowledge about this topic, what is the future of Islamic Banking in terms of global expansion and growth?


I think that Islamic Banking will continue growing and expanding in the world for several reasons. First I think that globalization has brought to the countries lots of people coming from different cultures, and Islamic culture is not the exception. With Muslims travelling and establishing in different countries it is very possible that Islamic banks will create subsidiaries to attend the market.
Second I think that Islamic banking provides an alternative for people and since those banks are not exclusive for Muslims they could become an interesting alternative for those who perceive regular banks as more than “fierce” capitalism that take advantage of the people charging them with huge interests.


BIBLIOGRAPHY

http://www.islamic-banking.com/. April 30, 2010

Islam’s approach to ethical investment. [http://islamicfinancenews.wordpress.com/]. May 3, 2010

Basic concepts and Principles of Islamic Banking.[http://www.bankinginfo.com.my/] May 3rd, 2010

Images from: www.bendib.com

jueves, 22 de abril de 2010

AFRICA: UBUNTU

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“I AM BECAUSE WE ARE”

Ubuntu is a traditional African philosophy which embodies the beliefs, values, and behaviors of a large majority of the South African population and provides an understanding of each one’s humanity in relation with the world. According to Ubuntu there is a bond that links all human beings and through interaction is that people really get to discover the human qualities. Zulus say “a person is a person through other persons” what in essence means that each person affirms his humanity when he is able to acknowledge other’s humanity.

The South African Nobel Laureate Archbishop Desmond Tutu describes Ubuntu as: "It is the essence of being human. I am human because I belong. It speaks about wholeness, it speaks about compassion... The quality of Ubuntu gives people resilience, enabling them to survive and emerge still human despite all efforts to dehumanize them."

Ubuntu gains a lot of importance at the workplace because it can correctly guide the development of managerial activities if the organization is able to understand that:


§ The collective must be in first place, it has preeminence.
§ In order to bring cohesion to teams and develop good teamwork it is important to focus on similarities. Ubuntu simultaneously supports cooperation and competitiveness.
§ Authority comes with age.
§ Treat others as members of your own family, with kindness, compassion, and humility. Such a cordial regard will likely engender respect, deference, and compliance from those with whom a manager works.
§ The decision making is a circular process which is influences by every aspect of the society
§ Take the proper time to do things; it is important not rushing into decisions
§ Focus on harmony and continuity is important.
§ Hiring relatives is not considered nepotism but a plus, because no one can be more trusted than one’s relatives.
§ Recognize the importance of kinship ties in the workplace, in formulating company policies such as recruitment, placement, promotion, transfer, reward, discipline, and even retirement.


§ Spirituality brings out the best qualities in humans.
§ Sustainable competitive advantage comes from strong loyalty to group goals in Ubuntu.

Even though Ubuntu sometimes diverge completely from contemporary management beliefs, it can be said that Ubuntu touches every aspect of the organization since is a deeply rooted philosophy that can be applied to every single aspect; incorporating Ubuntu to corporate practices can create a huge competitive advantage and prevent the company from facing problems that can be avoided by really understanding employees: “It is those organizations that can match their corporate strategies, policies, and procedures with the values and beliefs of local communities that will enjoy sustainable competitive advantage.” (Mangaliso, Mzamo P. Building competitive advantage from Ubuntu: Management lessons from South Africa)


QUESTION
How was Ubuntu applied to support the merging process of the two companies? (3 examples)

African Bank Miners Credit purchased a controlling stake in the National Union of Mineworker’s during 2000-1. “There were a lot of internal differences and cultural issues between the two entities. As a result, we were looking for a methodology which would harmonize our business processes and also, improve the quality of our staff. By addressing these fundamental issues, we believed we would address the underlying cultural issues and ultimately show improvements in productivity,”(African Bank Miners Credit – Case Study).

Examples:
  • They gave to every employee a drum; this was a symbol of communication and loyalty. . “Drums serve as a constant reminder of the importance of good communication and unity within the workplace. People have used drums since the dawn of time to relay messages and tell stories, and whenever the community moved to the sound of the drum, they were unified by moving to the same rhythm” (African Bank Miners Credit – Case Study)
  • They used tales to explain different concepts: For example, the employees were told the tale of the bird and the badger was used to explain the concept of growth. The idea behind was that employees should strive to work together like the bird and the badger, because an important part of uBuntu teaches that what’s good for the community is good for the individual, and what is good for the individual is good for the community.
  • The company decided to introduce a Zero Tolerance Policy; under uBuntu, if one person is dishonest, this impacts negatively on the entire company. “Employees were told that it was everyone’s responsibility to work together to eradicate dishonest practices and to create an environment in which respect, trust and honest business practices are upheld” (African Bank Miners Credit – Case Study).
BIBLIOGRAPHY
-Mangaliso, Mzamo P. Building competitive advantage from Ubuntu: Management lessons from South Africa.
-African Bank Miners Credit – Case Study
- Panse, Sonal. Ubuntu. Available in www.buzzle.com/editorials/7-22-2006-103206.asp. April 22, 2010



Often called “the World’s Office”, the republic of India is the seventh country in extension and the second most populous country in the world. Its economy ranks among the biggest 15. Since the country opened its economy in 1991 India gained a special importance in the world for software development and it is one of the biggest service providers.

In terms of organizations, India is a very paternalistic country what means that the boss concerns very much about the welfare of his employees and organizations work almost as families. They are a very collectivistic society, but it does not necessarily mean that they bring that collectivism to work, in which they look for personal development. They work in teams as long as they are told what to do and they try their best to avoid direct confrontation bringing up excuses.
The local workforce is very attached to traditions what often leads them to the dilemma of embracing modern life or stay attached. They respect seniority rather than experience and they accept expatriates as long as they behave as Indians.
They have been very successful upgrading their labor force skills and have been able to evolve and change their management style to fit today’s world.

This table will present a brief comparison between the Traditional Management style and the Contemporary Management Style.





THE CASTE SYSTEM IN INDIA

It has been used for many years and has played a major role in creating the values in which the country is based in. It is said that the caste system gives a “sense of order and peace among people”. When a person is born into a caste, he will live, marry and die within the same caste. It means every person has its own place in the society and by accepting it they prevent society from disintegrating.

There are five different levels in the caste system: Brahman, Kshatriya, Vaishya, Shudra, and Harijans (untouchable). Members from the lower castes often suffer from discrimination within the organizations. They are forced to live apart from te rest of the people and they get the worst jobs.






It is said that the caste system excludes the element of competition because one cannot move through the different levels, but thanks to India’s economic expansion are paying less attention to castes and looking deeper into a person abilities and experience. It does not mean that castes are irrelevant but as long as the country continues it expansion they are likely to lose importance and real competition may appear.

QUESTION

What do you think are the reasons behind the fast-growth outsourcing industry in India?

The first step towards the creation of an outsourcing industry in India was the opening of the Indian economy to multinational corporations. After opening its economy, India supported the new process on its highly prepared and educated workforce being able to deliver a high quality service. Focusing on a constant development and improvement of technologies, India created a mixture of three elements (education, quality and technology) to become the world’s leader in the outsourcing industry.

Being more specific, CAMS as a leader company in the outsourcing sector in India states that if a company wants to achieve and maintain sustainable competitive advantage it is necessary to focus on technology as well as in human capital.
Focusing on human capital means upgrading employee skills, building a strong culture of learning, great emphasis on training and development, promoting exchange of information between employees “in an attempt to create a more knowledgeable work force and constantly seeks to transform the organization into a “knowledge enterprise”. (Vijaya, T.G., D`Netto, Brian and España, Juan. 2007. “HR Challenges at Computer Age Management Services (P) Ltd.” The Management Case Study Journal 7 (2): 41-51.)
If a company is able to develop such activities and philosophy it will be able to develop a sustainable competitive advantage.
Focusing on technology means achieving technological sophistication in order to provide the company’s clients with novel, quick and high quality service. The final purpose is to provide greater value to the customer.


BIBLIOGRAPHY

Vijaya, T.G., D`Netto, Brian and España, Juan. 2007. “HR Challenges at Computer Age Management Services (P) Ltd.” The Management Case Study Journal 7 (2): 41-51.

Callaham, Terence and Pavich Roxanna. Indian Caste System. [online] available in http://www.csuchico.edu/~cheinz/syllabi/asst001/spring98/india.htm
Images from: Lennart Poettering, Panoramic View of Devaraja Market, Mysore, Karnataka, India

http://www.reservationfacts.blogspot.com/

jueves, 18 de marzo de 2010

CHINA

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China is the third world economy, the most populous country, the fourth in extension and the fastest growing economy. In the past years China has become one of the most important actors in the world.

China has a very traditionalist culture, which has existed for about 5,000 years. There are important factors that explain why people today behave the way they do; this behavior is present in each day’s life, including how they run and how the manage organizations. The most relevant factors that explain the culture are the four threads, the eight elements and the blend. It is also important to know what common problems are behind a Chinese organization.


The four threads

1. Agrarism: Chinese culture has been pretty attached to the land; still two thirds of the population lives in rural areas cultivating crops. Their concept of the time is different; crops usually take long to grow. Chinese retain their agrarian values, which makes them a collectivist society, because their survival depends on the group cooperation.
2. Morality: Chinese are deeply oriented towards a spiritual society, but not religious. Two thousand years ago Confucius wrote a moral code that has served as the foundation for the Chinese education. It has been the basis of their conduct which is based on obedience and benevolence. Another important philosophy is that from Taoism which looks for The Path, the middle point.
3. Pictographic Language: Chinese perceive things as a whole, they don’t break thing into details as most western people do. In negotiations they won’t follow a sequence; it all belongs to the same thing.
4. Wariness of foreigners: Chinese have suffered several invasions and attacks from different countries what has led to a mistrust of foreigners; this can only be overcome after a long time in which a good relationship has grown.


The eight elements

The most important are the first and the second, which some people say that one cannot enter China without these.

1. Guanxi (personal relations): Chinese place high importance on individuals' social capital within their group of friends, relatives, and close associates.
2. Mianzi (Face, social status): In Chinese business culture, a person's reputation and social standing rest on saving face. If Westerners cause the Chinese embarrassment or loss of composure, even unintentionally, it can be disastrous for business negotiations.
3. Zhongjian Ren (The Intermediary): Business deals for Americans in China don't have a chance without the zhongjian ren, the intermediary. In China, suspicion and distrust characterize all meetings with strangers.
4. Shehui Dengji (Social Status): Casualness does not play well in a country where the Confucian values of obedience and deference to one's superiors remain strong.
5. Renji Hexie (Interpersonal Harmony): Importance of harmonious relations between business partners. Any attempt to do business without first establishing harmony is rude.
6. Zhengti Guannian (Holistic Thinking): Chinese think in terms of the whole while westerns think sequentially and individualistically, breaking up complex negotiation tasks into a series of smaller issues: price, quantity, warranty, delivery, and so forth. Chinese negotiators tend to talk about those issues all at once.
7. Jiejian (Thrift): China's long history of economic and political instability has taught its people to save their money, a practice known as jiejian. The focus on savings results, in business negotiations, in a lot of bargaining over price—usually through haggling.
8. Chiku Nailao (Endurance, Relentlessness): Chinese are famous for their work ethic. But they take diligence one step further—to endurance.

The Blend

It is said that Chinese are a blend of Maoist bureaucrat, Confucian gentleman and a Sun Tzu-like strategist.
Maoist bureaucrat because they always follow the government’s plan for doing business and operating in China needs permission from different government’s instances. The land is owned by the government.
Confucian gentleman because they are always looking to cultivate morality, benevolence and establishing good relationships. Business derives from mutual trust.
Sun Tzu-like strategist because in China it is said that “the marketplace is a battlefield”; but they perceive war different from westerns. They base war on moral law.

Even though China has been doing effort to change some of its problems, they still remain and should be considered after doing business in order to be prepared. Issues such as violation of intellectual property, internal robbery of ideas, corruption and labor instability must have a contention plan to avoid them or deal with them the best way possible.

QUESTION

the relevance of Guanxi and the existence of Chinese business networks as supporting factors to the internationalization process of Chinese companies

For Chinese and Taiwanese companies guanxi is an essential thing completely relevant even in today’s world; the central theme for Chinese companies is harmony which builds a cooperative spirit, harmony is achieved by a correct guanxi. According to I Chun Lisa Chen and Mark Easterby-Smith in their text “Is Guanxi still working, while Chinese MNCs go global? The case of Taiwanese MNCs in the UK” they say that the competitive advantage of the Chinese companies relies on the resources between firms and in their internal assets; it means that these organizations use the network approach in which cooperation and relationships are the essence. But these cooperative inter-business relationships are based on the personal trust of the major bosses it means the guanxi between them. Guanxi is also important in employment relations in which guanxi means obedience to the superior and benevolence to the subordinates. Today’s world and its globalization have made Chinese organizations to adapt and nowadays they don’t like using guanxi to recruit people. Guanxi is the mean by which Chinese companies internationalize.

VIDEO



BIBLIOGRAPHY

I Chun Lisa Chen and Mark Easterby-Smith “Is Guanxi still working, while Chinese MNCs go global? The case of Taiwanese MNCs in the UK”
Images from www.istock.com

EAST ASIA

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East Asia is a region that covers eight countries: China, Japan, South Korea, North Korea, Macau, Mongolia, Hong Kong and Taiwan. The study will focus on the managerial systems of South Korea and Japanese firms since they are very representative countries from this region.

In order to understand phenomenons are affecting the organizations in those countries two concepts should be understood: convergence and divergence. Convergence states that as countries develops the management systems will converge to one model, usually based on those from developed countries. The comparative cultural approach or divergence states that there are some cultural norms that force managerial systems to match the internal environment then the culture limits the alternative strategies for the organizations of a given country.

What has occurred in Asia is that Japan, an Asian country, was able to develop its own managerial system so Asian firms can decide whether to converge to western or to non western development models for organizations.


The Japanese managerial system is very interested in market share, they tend to use aggressive pricing and search economies of scale. They use long term commitments with suppliers in order to take advantage of the close cooperation and coordination of the production process. They emphasize on building group consensus and group loyalty encouraging the participation of workers and the middle management employees. Japanese companies scan customers and competitors because they want to find the right kind of customer. Other important characteristic is that they connect product design and production.

The main entrepreneurial groups in Japan are called “Zaibatsu”; they are conglomerate of companies from diverse industries belonging to a group of people. Zaibatsus may own banks; this characteristic has created a huge gap between medium size companies that doesn’t belong to a Zaibatsu and those that does because these banks can give loans to their own companies even if they can’t afford the loans.


Korea has received a lot of influence from Japan; it was a Japanese colony for about 40 years. Managerial systems from these two countries are similar but also have differences. Koreans are more individualistic than the Japanese and this gives Korean a higher sense of freedom. Korean workers tend to change work more freely and they do not emphasize so much on group consensus and group loyalty. Managers in Korea tend to be more authoritarian and they are the ones taking the important decisions.


The main entrepreneurial groups in Korea are called “Chaebols”. They are also conglomerates of companies from diverse industries but they belong to a family and are managed by family members. The main difference between Chaebols and Zaibatsu is that the first ones can’t own banks. But there is a gap between firms belonging to Chaebols and those that don’t because the government used to give them many benefits due to their rates of exports.


Lee, Jangho, Thomas W. Roehl, & Soonkyoo Choe created a model in which they state that “ a national management system is influenced by the national culture and level of development” this means that as firms grow larger and become more internationalized they will tend to converge to a developed managerial system; in this case large and internationalized Korean firms will tend to converge to Japanese firms. They found that sometimes Korean organizations are more Japanese than the Japanese themselves because Korean companies tend to emphasize even more in market share and profit maximization. Internationalized Korean firms converge to Japanese firms even more than large Korean firms.


QUESTION

In the case of Korean and Japanese management styles, do you think they tend to converge or diverge? Are they likely to converge to each other or to other management styles

In the case of Korean and Japanese management styles they tend to converge as Korean firms grow larger and become more internationalized. The Korean management style is likely to converge to the Japanese one, and Japanese companies have their own way for doing things in international markets, that means that Japanese organizations are not converging to a western management style but creating their own. It is said that as Korean firms grow larger and become more internationalized they often are “more Japanese than the Japanese themselves” what means that Korean companies study so hard and have so strong incentives to incorporate Japanese management styles that while the Japanese move on and create new ways Korean are still doing what the Japanese did some time ago.


BIBLIOGRAPHY

Lee, Jangho, Thomas W. Roehl, & Soonkyoo Choe. 2000. What Makes Management Style Similar and Distinct Across Borders? Growth, Experience and Culture in Korean and Japanese Firms. Journal of International Business Studies


Images from http://www.istock.com/


martes, 16 de marzo de 2010


An expatriate is a person sent outside his country to work in a temporary basis. After accomplishing the job, the person will return to his position in the same company and in the same country.

The main reason for a company to use expatriate assignments is that they need a person with deep knowledge of the company´s strategy, procedures and philosophy to work in a subsidiary. What the organization expects is that this person transfer to those working in the subsidiaries new skills and knowledge, organizational learning and the completion of the proposed assignment.

It is true that a person working in the headquarters of the company is more related with the strategies and procedures, but expatriate can face problems and deal with mistakes such as:
§ A succession plan is not created so when the person accomplishes his assignment the company doesn’t have another suitable person for the job.
§ Sometimes the candidate is chosen because of his managerial and technical skills, but his adaptability is not measured, what could lead to a failure of the assignment.
§ It is important to provide a proper cross-cultural training, if not, the outcomes will take longer or may not be the expected ones.
§ The person working abroad must feel safe about his returning that he will have his position back in the company.
§ Because of problems of adaptability a person could return early or quit. 40% of expatriates return early meaning high costs for the company.

There are three levels involved in expatriate assignments:
1. Individual: An individual may feel that rejecting an expatriate assignment could be perceived as if the person is not committed to the company (powerlessness); he may also feel that he needs to go abroad just because the company asks him to do so (good corporate citizen); or he may feel that he is developing his career.
2. Company: It could use expatriate to fill a position with short term objectives or to develop competences to bring home.
3. Industry: Expatriates can build national and industry expertise and can transfer cross cultural skills.

There are three alternatives and four approaches for expatriate assignments.
Alternatives:
1. Parent Home Country (PCN): using a person from the office’s headquarters; they are very familiar with the organization and the way to do things.
2. Host Country National (HCN): using a person from the new subsidiary’s country. They know how the host country works and are very familiar with the culture.
3. Third Country National (TCN): using a person from a third country. He might be the best prepared and most suitable for the job.

Approaches:
1. Ethnocentric: The parent country is the best and its nationals are the one that know better how to work in the organization.
2. Polycentric:
3. Geocentric: using the best guy wherever he comes from.
4. Global staffing approach: it means finding a global manager who can develops well in any country in any job. It might be just a dream.
For managing expatriates and avoiding possibilities of failure it is important to have appropriate selection criteria, good preparation, proper compensation and a succession plan.

OVERSEAS EXPERIENCES

It is a personal decision to go abroad in a temporary basis. Its goals are the individual development, geographical exploration, cultural experience and career development. It is done through savings and casual earnings and for a boundary less career.
Some believe that an oversea experience has no apparent career value, but from it can result several good things such as valuable social networks, broadening perspectives, awareness of cultural differences and building confidence and independence.

QUESTION
Explain one of the causes for expatriate assignment failure and provide 3 recommendations to address it.
One of the causes for expatriate assignments is the inability to adjust to the new environment, what at the same time can be caused for several reasons such as cultural shock, the inability of the expatriate family to adjust or the impossibility to match the lifestyle they had in their home country without going into huge personal expenses.

Must people suffer in some degree of cultural shock but if the person was prepared enough to deal with differences he will be able to go overcome that shock without major consequences. The impossibility to match the lifestyle the expat and his family had in their home country is normally a matter of cash, which can be prevented from before doing a proper investigation about possible expenditures and how much does it cost for the company providing the expatriate with almost the same resources; it could be done through an evaluation of the purchasing power parity or consulting with experts in that matter. But when the problem has to do with the inability of the family to adjust is usually a bigger problem, because it does not has to do with the expat himself or with the company itself, it is a problem beyond the control of the organization but affects deeply the expatriate and his performance.

So here I propose some possible recommendations to address the inability for the family to adjust could be:

- Prepare the expat as well as his family to deal with the differences in the new culture, giving accurate information and giving them possible scenarios that can be found in the new country.
- Test the ability of the expatriate and of his family for adjusting to new environments, because there might be another person with good skills as well and less possibility of early return.

BIBLIOGRAPHY
Inkson, Kerr et al. 1999. Expatriate assignments and overseas experience – contrasting models of international human resource development. Journal of World Business. 34: 351-368.
Images from www.istock.com

lunes, 15 de marzo de 2010

MIGRANT WORKERS

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A migrant is a person who is to be engaged or has been engaged in a remunerated activity in a state of which he or she is not a national.

Migrants must face problems such as:
§ Problems of adjustment: Migrants are seen as illegal, but they still contribute to the country’s economy.
§ In most cases, migrants don’t have the same rights that national people have.
§ Problems with the re-unification of families
§ Migrant’s children don’t have the rights for education
§ Without status, migrants are a natural target of exploitation.

To help migrants with these problems there are some conventions aiming to protect migrant’s rights. The International Migration Convention and the UN Convention on the rights of migrants are good examples. These conventions are trying to play a role in preventing and eliminating the exploitation of all migrant workers and members of their families through the whole migration process. The Committee on Migrant Workers is the one monitoring the implementation of the international rights.

The impact migrants have over the economy depends on the sector they are working. The economy on migrant workers is different depending on their distribution among economic sectors. As a consequence of economic crisis many people may decide to look for better opportunities in cities and countries with higher living standards and incomes, this means that the host cities and countries have to deal with new cultures brought by migrants, which creates sub cultures.

There are several reasons for people to migrate; there can be economic, social or political reasons.

Illegal immigration in a rising problem, and sometimes it means death for migrants. Every day is more difficult for those living in developing countries to migrate legally to developed ones; the increasing security and blockades to illegal migrants has caused them to look for more dangerous ways to enter the countries. Illegal migration is a crime, it means it can be controlled but it cannot be eliminated.

It is important not to blame migrants for the host country’s problems; migrants pay taxes and spend money and they are willing to work in those tasks most of the people don’t want to do.


VIDEO



QUESTION
¿Do you think the Points System in Canada is meant to protect the country’s sovereignity?, or ¿is it just a deliberated form of discrimination? ¿why?
I think the points system in Canada are a way of protecting their own sovereignty because they are looking for the best candidates for their country, otherwise immigration could become a problematic issue difficult to manage that threatens the national security. I don’t perceive it as deliberated discrimination because according to the points system is not based on prejudices about gender, age or race; the points system implies discrimination in the sense of knowing what best but not in the sense of basing rejection in things a person cannot change. The points system may encourage some to prepare better and then gain the possibility to make a living in the country.


BIBLIOGRAPHY
Verbeeten, David. 2007. The Past and Future of Immigration to Canada. Journal of International Migration & Integration

The Chartered Institute of Personnel and Development defines: “Managing diversity is about ensuring that all employees have the opportunity to maximize their potential and enhance their self-development and their contribution to the organization.”


Diversity is everywhere; you can find it at the marketplace, at the workplace and at the workforce; then it can´t be said that managing diversity is an exclusive topic for the Human Resource management in the organization; a really committed company towards diversity needs it to be part of its organizational culture: “Diversity is a source of competitive advantage only when it represents a deep commitment to the inherent values, beliefs, and behavioral norms of the organization” (Slater, Stanley et al “The business case for commitment to diversity” Kelley School of Businesses).


An organization may manage diversity with any of these two approaches:
1. Managing Diversity: It means believing we are all different being able to deal with those differences, maximizing each one’s potential.
2. Equal Opportunities: It means believing we are all the same; then it is necessary to enforce laws to provide equal opportunities.


It is said that managing diversity is a source of competitive advantage. A competitive advantage is build when a specific thing is difficult to imitate or substitute: “of all of the resources of the firm, the human resource is the least substitutable in the long-run.” (Slater, Stanley et al “The business case for commitment to diversity” Kelley School of Businesses).

“Human capital is a source of competitive advantage when employees either possess more competitively valuable skills or when they are better matched to the strategic needs of the firm.” (Slater, Stanley et al “The business case for commitment to diversity” Kelley School of Businesses).


Managing diversity can bring advantages in terms of:

§ Cost: workers with the best skills and abilities are selected for jobs that require these skills.
§ Resource acquisition: effective systems facilitate the acquisition and retention of valuable and rare human resources, while high quality human resources shape the human resource management system.
§ Marketing: Diverse groups can connect the company with variety of customers.
§ Creativity: As people think from really different points of view they will bring more ideas leading to innovation.
§ Problem solving: A wider range of perspectives can bring the best solution.
§ Flexibility and change management: Diversity brings faster reactions.


There are also some other potential benefits for the organization when managing diversity, such as having a more satisfied workforce feeling they are treated fairly; higher stock prices because of the perception about management practices; lower litigation expenses because of bad publicity; all resulting in a higher company performance .


But managing diversity is not always about benefits and advantages; it presents some challenges that need to be treated in order to maximize those benefits. As people tend to feel more attracted towards those who are similar, diversity can increase the costs of communication making it less frequent and effective, diversity may also lead to emotional conflicts decreasing the group’s cohesiveness and incentives for cooperation which results in a higher employee turnover. Stereotypes also present a challenge because they are used to make decisions about particular individuals what can lead to unfair decision making.


When diversity is part of the organization conflict will always appear; the company must be prepared for it, assuring itself to take advantage of it because conflict in certain scenarios can be a positive thing.


“The costs of diversity are more likely to outweigh the benefits when diversity is seen as a program, rather than as an organizational commitment that will produce superior business results.” (Slater, Stanley et al “The business case for commitment to diversity” Kelley School of Businesses).


QUESTION


1. Is diversity management at IBM a source of competitive advantage? Why?
Diversity management at IBM is definitively a source of competitive advantage because by encouraging diversity within the organization IBM created ways to appeal to a broader set of employees and customers and by seeking those ways effectively IBM has seen good bottom line results. As Lou Gerstner says “We made diversity a market-based issue....It's about understanding our markets, which are diverse and multicultural.”


2. Does the IBM case reflects a strong organizational commitment to diversity? Why?
IBM case is a clear reflect of organizational commitment to diversity because they stated diversity as a strategic goal for the company. They created a new approach of calling attention to differences, with the hope of learning from them and making improvements to the business. IBM also encouraged employees to respond with specific suggestions for how to make IBM a more inclusive environment.


BIBLIOGRAPHY

Slater, Stanley F., Weigand, Robert A., Zweilein, Thomas J., 2008. “ The business case for commitment to diversity”. Business Horizons 51: 201-209.

Thomas, David A., 2004. “Diversity as Strategy”, Harvard Business Review, September 2004, 98-108.

Image from www.gettyimages.com

According to LEADER (Local Employees Acting on Diversity, Equality and Race) diversity “consists of visible and non-visible factors, which include personal characteristics such as background, culture, personality and work-style in addition to the characteristics that are protected under discrimination legislation in terms of race, disability, gender, religion and belief, sexual orientation and age.”

In order to understand how diverse a group is, it is necessary to keep in mind what makes us similar and what makes us different within the group. But it is very important to notice that a well understanding of diversity comes from exploring more than obvious differences because it might be just the tip of the iceberg. Really important things are hidden.

Diversity is composed by three dimensions:
1. Visible: such as age, gender, physical attributes, ethnicity
2. Invisible: education, skills, religion, political views, work experience
3. Core: personality, sexual orientation, work style, personal truths.

The concept of diversity becomes important because it means acceptance and respect, accepting that every individual is unique, but not every person accepts diversity, when it happens it is called discrimination.

United Nations says: "Discriminatory behaviors take many forms, but they all involve some form of exclusion or rejection.”. Discriminatory laws exist in many countries in order to prevent it and to provide equal opportunities; issues such as gender, disabilities, religion, race and sexual orientation are the most common ones.

To avoid discrimination and understand diversity one must have certain competences, which include flexibility, vision, tolerance, cultural consciousness, and cultural self-awareness, among others.

Diversity brings the ability to operate in a variety of situations; it also can create a productive environment because every single talent is fully recognized and utilized.
VIDEO
Is an ironic video, what could happen if one does not understand diversity...

QUESTION
¿Do you think the entry and integration of new members to the European Union are processes that promote diversity? or, on the contrary, ¿strive to homogenize the European Society?
It promotes diversity. The laws in the EU regarding the free movement of citizens across the member states are creating a new phenomenon that has been called “the creation of new minorities” in different countries, this is happening while the EU and different member states are trying to deal with the old minorities located in certain regions for a longer period of time.

The entry and integration processes introduced by the EU are processes that strive to protect the different interest of these minorities and promote diversity in the region by ensuring the continuity of the unique characteristics of these groups such as language and values.

An example of the efforts done by the EU to protect the diversity and integration through the whole territory is the creation of the European Monitoring Centre on Racism and Xenophobia that is in charge of look after the citizen and human rights of the migrants and that they integrate easily to their new country. Another example is the way schools are teaching the kids of the migrant workers the language of their home country.

It is easy to imagine how in an integration process as the one being done in the European Union the outcome will be the homogenization of the population but as we have seen the EU is doing what it’s in their power to protect and ensure the rich diversity of all the different cultures that coexist within its borders.
BIBLIOGRAPHY
Toggenburg, Gabriel N. 2005. “Who is managing ethnic and cultural diversity in the European Condominium? The moments of entry, integration and preservation”. Journal of Common Market Studies

National Culture


It is the combination of some aspects that identifies a group of people. Those aspects are passed on from generation to generation and include things such as values; goals; religion; body language; custom; social structure and attitudes toward time, work and cultural change, among others. These shared aspects result in common codes of conduct and behavior.

It could be said that culture has two main functions:
1. Help members identify themselves and,
2. Differentiate the group from others.

But when analyzing a national culture it is very important to keep in mind it is comprised by some subcultures, that even belonging to the same “big culture” they have differences among them; those differences are very important to analyze because can lead to great success or big failures.

A single person can be part of different subcultures at the same time; the combination is what shapes his behavior, which doesn’t crash with national culture, they go along.


Organizational Culture

Organizational culture certainly has to do with national culture; it is almost a rule that the second one will have great influence in the first one. It is so true that even Hofstede says that some managers confuse both cultures and try to change it; but then he states: “You cannot turn around a national culture”.

Organizational culture in simple words could be defined as “the way we do things around here”; it provides guidance to behaviors, influences, decision making and if it is carried in a proper way it can win the hearts and minds of the employees.

As for national culture, organizational culture has two main functions:
1. Internal Integration and,
2. External adaptation

But since organizational culture is the whole set of norms, assumptions and practices people inside an organization adopt over time, it means that an organizational cultures take time to develop. Culture becomes then a matter of deep believing.

If it is a matter of deep believing, then it is not completely correct talking about changing corporate culture; even though much people believe to have the correct recipe for doing so. Changing corporate culture is not necessarily the best option; sometimes it turns out better changing something else than culture itself. It means using your own culture to do the changes that need to be made; then you won’t go against company’s core believes.

Thanks to globalization and changing environments; organizations are facing major modifications which affect corporate culture.

First, culture matters a lot when crossing borders;
second globalization, says Hofstede, “you need people who make slow decisions, who think before they act, who don't immediately voice any opinions, who are prepared to go against established practice.";
third, trying to change corporate culture to make changes means going against nature; change needs to happen and if it works out then it can became culture; the process does not work backwards.
The fourth and last issue is that the challenge of contemporary managers may not be establishing a corporate culture, but to help each subculture inside the organization to maximize their own strengths in order to contribute to the whole company.


QUESTION

Do you think there is a corporate culture in every organization?

I believe there is a corporate culture in every organization; every company has its own way for doing things which characterizes it and differentiates it from other companies. But I also think that the corporate culture such as we knew it is changing and adapting itself to fit in a globalized world because now we can’t pretend to find a company with rigid values and an unbreakable way for doing things, as globalization reaches more countries and people and as behaviors change it is necessary that companies go in the same direction. With higher turnover rates and more national cultures interacting it becomes more difficult to establish values and norms, but it does not mean that an organization lacks those elements because I think that when a company is created it “born” with its own unique characteristics, it own and special culture, which can vary with time but remains the same in essence.
Assuming there is a corporate culture in every organization I think it can’t be modified because when it reaches the status of culture it means that every single person in the organization has interiorized the values and ways; trying to change those means switching things that are deep inside. If a company changes its corporate culture it is very possible to create a situation in which the employees get confused and go in different directions from the ones the company wanted. A strong organizational culture may lead to the failure of processes that require deep organizational change, if a company wants to merge with another and both of them have strong cultures there is a high chance of failure, but if a company has a stronger culture the most possible outcome is that it will eliminate the other’s company way of doing things.


BIBLIOGRAPHY

Millman, Gregory J. . 2007. "Corporate Culture: more myth than reality? ." The Free Library 23:44-47. Millman, Gregory J. (2007, July 1)
Images from www.gettyimages.com

lunes, 1 de febrero de 2010


Ethnography is a research method that comes from anthropology and sociology and it uses both qualitative and quantitative methodologies. Ethnographies are based on possible participation, not only observation of the group studied; it means the researcher is an insider of the situation.


Ethnography uses three kind of data collection: Interviews, Observation and documents. Each one produces a different kind of data: Quotations, Descriptionss ans excerpts of documents; these all blend together in one single thing:
NARRATIVE DESCRIPTION


When doing ethnography it is important to keep in mind the commitment needed to get close to the subject; to describe what is observed and try to find out the different points of view from the people involved in the research.


As said at the beginning, the ethnographer is a participant; it means that besides seeing he needs to feel what it is being part of the group however it is important for ethnographers to be both an insider and outsider because it will make the research objective.

Ethnography uses three methodological principles:


  1. Naturalism: Social research means capturing the true nature of human social behavior, it is necessary a first hand contact with no artificial settings.

  2. Understanding: Human actions involve interpretation of stimuli and the construction of responses.

  3. Discovery: Research process is based on discovery rather than hypotheses testing.

For ethnographies there are some useful points:
  • Documents such as annual reports, websites, newsletters, contracts and so on, can be used; these documents add additional insight or information to projects.
  • The research must not harm those who are being studied, it mean ethical concerns are needed.
  • Analysis and interpretation are different processes: The first one means getting the total picture of the process; bringing order to the data, organizing what is into patterns and categories. The second one means attaching meaning and significance to the analysis, explaining patterns.
  • Once analysis and interpretation are completed, the researcher can come up with conclusions.
  • Not all the data collected should be presented; some thing must be omitted.

Two examples of how ethnographic research can be included in product design or product innovation:

  1. Icon Health and Fitness treadmill: the new designer wanted to create a treadmill that could differentiate from the already existing huge number of treadmills in the market. The designer went with a camera and a notebook to observe how people used treadmills. He saw a behavioral pattern in which people used racks to read magazines onto the console of the treadmill. It was quite difficult because they had to move the rack to program the treadmill or to check their times and calories burned, after they moved again the rack and continued their readings. Icon Health and Fitness developed a treadmill with a magazine rack in the middle and controls and displays to each side of the console.


  2. Fisher- Price Electronic Learning Aids: Fisher- Price wanted to develop an electronic learning aid for kids to compete with very successful products from other companies. Researches went to a preschool to see how kids used the existing products. Kids were having fun with the toys but the real fun and action took place when the kids went to recess. Fisher- Price developed an outdoor product called “Jitterbug” which gave the kids a series of tasks to do as running, jumping or hopping on one foot while teaching them about the numbers, colors and alphabet.

This video is a very good and interesting example on how ethnographic research can be used to develop products. Is about HP and its computers for classrooms.








BIBLIOGRAPHY

-Skaags, Paul. Ethnography in product design. Journal of management and marketing Research. Available in http://www.aabri.com/manuscripts/09220.pdf
-Genzuk, Michael. A synthesis of etnographic Research. University of Southern California.

-Images from
http://www.gettyimages.com